Q: Are your nannies fully vetted?
Yes! All of our nannies go through a thorough screening process. We interview every nanny, conduct reference checks, verify their Working with Children Check, and ensure they are First Aid certified (or actively working toward certification). We only work with nannies we’d trust in our own homes.

Q: Do your nannies have experience with babies or special needs?
Absolutely. We have a diverse network of experienced nannies, including those with specialised backgrounds in newborn care, toddler development, and working with children with additional needs. Let us know your family’s unique requirements, and we’ll find a nanny who truly understands and supports them.

Q: Can we meet the nanny before hiring them?
Definitely, we’ll provide a personalised shortlist of up to 3 carefully selected nannies. You’ll have the chance to meet them via video or in person before making a decision—so you can confidently choose the right fit.

Q: How does the placement process work?
We interview over 20+ nannies per week to ensure we always have a strong talent pool. After your personal consultation, we handpick a shortlist tailored to your family’s needs. Once you meet the nannies and choose your favourite, we help coordinate trials and provide full support throughout the placement. Most placements are finalised within 1–2 weeks.

Q: What’s included in the placement fee?
Your placement fee covers everything:

• A personalised consultation

• A curated shortlist of pre-vetted nannies

• Interview and trial coordination

• 24/7 support after placement

• Backup care if your nanny is sick or unavailable

• Ongoing guidance and replacement options when needed

Q: What happens if my nanny is sick or can’t come in?
We’ve got you covered. Just give us a call, and we’ll arrange a backup nanny as soon as possible—often someone already familiar from your shortlist. This service is included at no extra cost if you’re using our ongoing support.

Q: Who pays the nanny for a permanent placement?
For permanent placements, you’ll pay the nanny directly. We’ll guide you through how to do this reasonably and in line with local employment standards.

Q: Do you offer overnight or weekend care?
Yes! Whether you’re heading away for the weekend or need an extra hand overnight, we can match you with a nanny who offers extended and flexible care. Just let us know when you enquire.

Q: How do I pay for casual babysitting and nanny placements?
After your booking, you’ll receive an invoice via email. Payment is due within 24 hours via bank transfer. For casual babysitting, the agency pays the nanny on your behalf.

Q: Can I request the same nanny again to babysit?
Of course! If your preferred nanny is available, we’ll always prioritise keeping that consistency for your child.

Q: Why does NannyMcMelly have so many nannies available?
We’re proud to maintain one of Melbourne’s most trusted and active nanny networks. Because we personally interview and screen over 20 nannies per week, we’re always ready to meet new family needs—whether permanent, casual, or last-minute backup care. Our reputation attracts quality candidates, which means more choice (and better matches) for you.

Q: What makes NannyMcMelly the best nanny agency?
We’re different because we’re personal. NannyMcMelly was founded by a former nanny who knows exactly what families need—real support, genuine care, and someone who gets it. From personalised consults to rapid response backup care and ongoing guidance, we don’t just place nannies—we build lasting partnerships with families. It’s care with heart.

Q: What kind of tasks can a nanny help with?
Our nannies do more than just supervise—they support the whole family’s routine. Depending on your needs, they can assist with school runs, prepare meals for the children, help with homework, bath and bedtime routines, light tidying, children’s laundry, and engaging activities to support learning and development. Just let us know what you need!

Q: How far in advance should I book a nanny?
The earlier, the better—especially for permanent placements. We recommend starting the process 2–4 weeks before your ideal start date. We can often provide a nanny within 24–48 hours for casual or last-minute bookings, depending on availability.

Q: Can your nannies drive?
Yes! Many of our nannies hold valid driver’s licences and have their own cars.school pick-ups, drop-offs, or transport to activities, just let us know, If you require  and we’ll match you with someone who meets those requirements.

Q: Can your nannies help with more than one child?
Definitely, many of our nannies are experienced in caring for siblings or multiple children across different age groups. During your consultation, we’ll discuss your family dynamic and ensure your nanny can manage your household confidently and calmly.

Q: Are your nannies vaccinated?
Yes. We take health and safety seriously. All of our nannies are asked to provide up-to-date vaccination information, including COVID-19, and we’ll always match your preferences regarding health precautions.

Q: Can I book a nanny for just a few hours?
Yes. For casual or one-off bookings, we offer flexible minimum hours. Whether it’s a few hours in the evening, a weekend event, or help during the day, we’ll find a nanny who fits the timeframe you need.

Q: Do I need to prepare anything before the nanny starts?
We recommend having a short handover prepared, including key details like your child’s routine, allergies, emergency contacts, and house rules. We’ll guide you through this during the process to ensure everything’s smooth from day one.

Q: Do you only work with families in Melbourne?
We’re proudly based in Melbourne and work across all suburbs, including inner-city, bayside, and surrounding areas. If you’re outside Melbourne and love what we do—get in touch! We may be able to help or refer you.

Q: What if it doesn’t work out with our nanny?
We get it—sometimes things just don’t click. That’s why we offer ongoing support after placement. If something doesn’t feel right, let us know, and we’ll work with you to quickly and compassionately find a new nanny who’s a better fit.